1. Information We Collect
We collect information you provide directly to us, including:
- Account Information: Name, email address, phone number, date of birth, gender, and profile photos when you register.
- Verification Data: Government-issued ID documents for identity verification purposes.
- Profile Information: Interests, preferences, relationship goals, and other details you add to your profile.
- Communications: Messages you send through our platform, support requests, and feedback.
- Payment Information: Billing details processed securely through our payment partners (we do not store card numbers).
- Device & Usage Data: IP address, browser type, operating system, pages visited, and interaction data.
- Location Data: City-level location to show relevant local events (precise GPS only with explicit permission).
2. Purpose of Processing
We use your information to:
- Create and manage your account and provide our services
- Verify your identity and maintain platform safety
- Match you with compatible events and members in your area
- Process payments and send booking confirmations
- Send service updates, event reminders, and important notices
- Improve our platform through analytics and user research
- Comply with legal obligations and enforce our terms
- Detect and prevent fraud, abuse, and safety threats
We process your data under the legal bases of: contract performance, legitimate interests, legal obligations, and — where required — your explicit consent.
3. Marketing Communications
With your consent, we may send you marketing emails about new events, features, and offers. You can unsubscribe at any time via the link in any email or through your account settings. Withdrawing consent does not affect the lawfulness of prior processing.
We do not sell your personal data to third-party marketers.
4. Cookies and Analytics
We use cookies and similar tracking technologies to:
- Keep you logged in and remember your preferences
- Understand how you use our platform (analytics)
- Improve performance and personalise your experience
You can manage cookie preferences through your browser settings or our cookie consent banner. Disabling certain cookies may affect platform functionality.
5. Data Sharing
We do not sell your personal information. We may share data with:
- Service Providers: Trusted vendors who help us operate (cloud hosting, payment processing, email delivery, analytics) under strict data processing agreements.
- Event Partners: Limited information shared with venue partners for event administration purposes, with your knowledge.
- Legal Requirements: When required by law, court order, or to protect the rights and safety of our users.
- Business Transfers: In the event of a merger or acquisition, your data may be transferred with appropriate notice.
We never sell your personal data to advertisers or data brokers.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. If you delete your account:
- Profile data is deleted within 30 days
- Verification records are retained for 12 months as required by UAE regulations
- Financial records are retained for 7 years for tax and legal compliance
- Anonymised analytics data may be retained indefinitely
7. Security
We implement industry-standard security measures to protect your data:
- 256-bit SSL/TLS encryption for all data transmission
- AES-256 encryption for stored sensitive data
- Regular security audits and penetration testing
- Strict internal access controls and staff training
- Two-factor authentication available for all accounts
No system is 100% secure. In the event of a data breach affecting your rights, we will notify you as required by applicable law.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data ("right to be forgotten")
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing based on legitimate interests
- Restriction: Request we limit how we use your data
- Withdraw Consent: Where processing is based on consent, withdraw it at any time
To exercise these rights, contact us at the details below. We will respond within 30 days.
9. UAE Legal Compliance
Ruvia operates in compliance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and other applicable data protection regulations including GDPR for EU residents.
Our Data Protection Officer can be reached at the contact details below. Users in the UAE have specific rights under the PDPL including the right to access, correct, and request deletion of personal data.
For UAE residents: You have the right to file a complaint with the UAE Data Office if you believe your personal data rights have been violated.
10. Changes and Contact
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or prominent notice on our platform at least 14 days before changes take effect.
For questions, requests, or complaints about this Privacy Policy or our data practices, please contact our Data Protection team: